Contact and Grievance Officer

Effective date: 1 January 2026.

Grievance Officer

In accordance with Section 8(10) of the Digital Personal Data Protection Act, 2023 and Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, rupAIya has designated the following Grievance Officer to receive and address complaints regarding the processing of personal data, refund disputes, content concerns, and any other grievance.

Service-level commitment

We will acknowledge receipt of every grievance within forty-eight (48) hours of receipt and will respond substantively within seven (7) days, consistent with our obligations under the DPDP Act and the IT Rules. For complex grievances that require coordination with payment partners or law-enforcement authorities, the response timeline may be extended with prior intimation to you.

Information to include in your grievance

• Your full name and the e-mail address registered with rupAIya.
• The category of the grievance: data privacy, refund, content, payout, or other.
• A clear description of the issue and the outcome you are seeking.
• Relevant identifiers such as campaign ID, payout receipt number, or invoice number where applicable.
• Any supporting documents or screenshots.

Escalation

If you are not satisfied with the response of the Grievance Officer in relation to a data-protection matter, you may approach the Data Protection Board of India once it has been constituted under the DPDP Act. For consumer-protection matters, you may approach the National Consumer Helpline at 1915 or file a complaint on the e-Daakhil portal.